On the day of the trip
What should I bring?
Cash in euros for the full price if you chose to pay in cash, a phone with your booking page open, sun protection, water, a towel and swimwear. The listing says what is provided on board. Bring an ID if the listing asks for one.
What happens in bad weather?
The skipper decides whether it is safe to go out. If the trip cannot run, the owner cancels the booking with a reason and you are told by email. If you paid by card, you get a full refund; if you are paying in cash, there is nothing to refund. You can simply book another date.
When and how do I pay?
If you chose cash: to the skipper when you arrive, before the boat leaves, in euros. Please bring the right amount if you can – the skipper may not have change for large notes. If you chose card: online on HopABoat – when you book, or within 24 hours after the owner accepts your request – so there is nothing to pay on the day. The amount is on your booking page and already includes all fees.
What if I don’t show up?
The owner records the booking as a no-show. With cash you are not charged; a card payment is not refunded. Either way, the skipper kept the place for you and probably turned other guests away. If you cannot come, please cancel under My bookings or call the skipper, however late it is.
The skipper didn’t show up or the trip was not as described.
First call the skipper – it may be a simple mix-up about the place or time. If that doesn’t solve it, write to our support with your booking reference and what happened. Do not pay for a trip that does not take place. If you already paid by card, say so, so that we can look into a refund.
Can more or fewer people come than I booked?
The boat is licensed for a fixed number of people and the price is based on the number you booked, so tell the skipper before the day if your group changes. Extra guests can only come if there is room, and for per-person trips they pay the same price per person.