Booking confirmation and requests
How do I know my booking is confirmed?
You get a confirmation email, and the booking appears as confirmed under My bookings. The booking page shows the date and time, the meeting point, the amount to pay and the skipper’s phone number.
I sent a request. What happens now?
The owner has 24 hours to accept or decline. Your booking page shows the exact deadline, and we email you as soon as they answer. Until then the booking is not confirmed, so don’t travel to the meeting point on the strength of a request alone. If you chose to pay by card, the email contains a payment link: pay within 24 hours, or the place is released.
What if the owner doesn’t answer in time?
The request expires automatically and the place is released. Nothing was charged, so there is nothing to refund. You can send a new request or look for a trip with instant confirmation in search.
Why was my request declined?
Usually because the boat is not available after all, or the group does not fit the trip. If the owner left a message, you’ll see it on the booking page. A declined request costs you nothing and does not affect your account.
I didn’t receive the confirmation email.
Check your spam folder first, and check under Account settings that your email address is correct and confirmed. Your booking is valid either way: everything in the email is also on the booking page under My bookings.
What is the booking reference?
A short code that identifies your booking, for example HB-7K2M9Q. It is in the confirmation email and at the top of the booking page. Have it ready when you talk to the skipper or to our support team.