Cancellation
How do I cancel a booking?
Open the booking under My bookings and choose “Cancel booking”. You can add a reason. The owner is told straight away and the place is offered to other guests.
Until when is cancellation free?
Each owner sets a free-cancellation window for their listing, in hours before departure. You see it on the listing before you book, and your booking page shows the exact date and time until which it applies.
Will I get a refund?
If you pay in cash, there is nothing to refund, because nothing is charged when you book. If you paid by card, you get a full refund when you cancel within the free-cancellation window or when the owner or HopABoat cancels; there is no refund if you cancel later or do not show up. Refunds go back to the same card and can take a few working days.
Can I still cancel after the free-cancellation window?
Yes, and please do rather than simply not turning up. With cash, HopABoat does not charge you; a card payment is not refunded after the window. Either way the skipper kept that place for you, so cancel as early as you can to give them a chance to offer it to someone else.
The owner cancelled my booking. What now?
Owners can cancel, for example because of the weather or a problem with the boat, and must give a reason, which you’ll see in the email and on the booking page. If you paid by card, you get a full refund; with cash you haven’t paid anything. You can look for another trip in search, and our support will gladly help you find one.
How do I withdraw a request that hasn’t been answered yet?
In the same way as a confirmed booking: open it under My bookings and cancel it. The owner is informed and you can book something else immediately.